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- Why putting a customer satisfaction strategy in place is key for retention
- How customer satisfaction survey drive revenue
- The steps you can take today to assure the best customer service skill
Customer loyalty is critical to every business. Whether B2C or B2C, we all know it’s more expensive to acquire a new customer than to retain an existing one.
So how do you ensure customer retention? Through customer feedback surveys. It might sound counter-intuitive to put that much power into the hands of your customers, but once you start tapping into the customer voice, you reap the rewards in no time.