Freshdesk

Keeping customer service interactions fresh

Capture genuine and actionable insights to help improve customer
retention and increase customer satisfaction, all with a one-click
customer satisfaction survey.

Get up with Freshdesk

It could not be easier! But the first step along your journey to increased customer satisfaction is signing up with SmileBack

Try SmileBack For Free
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Already signed up? Then take a look at this
video walkthrough explaining the setup process

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Features designed to keep you in control

Dashboard

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Reporting

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Automation

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Analytics

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Marketing

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SmileBack for Freshdesk works with these integrations

BrightGauge

Manage all of your statistics from one place with ease

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Slack

Send feedback direct to your most valuable Slack channels

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Dropbox

Automatically sync your feedback data on your schedule

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Zapier

Link SmileBack in almost all ways imaginable with Zapier

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LaMetric

Display any data and make employees smile with this smart clock

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Connect SMART

Present beautiful customer satisfaction reports in just a few clicks

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"With SmileBack, we're able to get feedback right away, and that gives us visibility we have not been able to have before."

"With SmileBack, we're able to get feedback right away, and that gives us visibility we have not been able to have before."

Join a Freshdesk + SmileBack Demo

Start your satisfaction quest

Already a SmileBack for
Freshdesk user?

Jump to our Help Center

demo
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