SmileBack
SmileBack
SmileBack
SmileBack
SmileBack
SmileBack
SmileBack

Customer Happiness
Made Easy.

Welcome to Frictionless Feedback

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Who are we?

SmileBack is a customer satisfaction platform, simple to use but deep in insights. After every service transaction, one click from your customers on one of three emojis unlocks a world of increased customer loyalty, boosted morale and higher retention.

who we are

What our users say

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"With SmileBack, we're able to get feedback right away, and that gives us visibility we have not been able to have before."

"With SmileBack, we're able to get feedback right away, and that gives us visibility we have not been able to have before."

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Ready to book a demo with us?

Why choose us?

Feedback

Make feedback
frictionless

It’s just one click! That’s why response rates are so high—a whopping 42% on average. And you’ll get tons of comments too through the text prompt that comes up next, since the user is now invested in the process.

Feedback

Designed specifically for customer service help desks. Everything we do is designed to make the feedback loop between you and the customers you work hard to please as frictionless as possible.

One-click on a face, a comment, and submit — that is all your customers need to do to start the customer satisfaction cycle.

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Dashboard

Keep a bird’s eye view of your customer satisfaction

Put all those great insights onto the big screen with your dashboard and let the whole team see what a great job you’re doing. Get all eyes on any customer problems as they happen, so you can respond right away.

Dashboard

Your most recent reviews, comments, and a monthly trend graph, among other metrics, are your company’s pulse all on one screen.

Optimized for the big flatscreen in your common area as well as for your PC, tablet, and mobile.

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Reporting

Knock your
customers’ socks off

Show up for your customer meetings with a printed PDF with every piece of feedback they ever left for you and show you’ve been listening from day one. Be amazed at how your customer retention improves.

Reporting

Client reports have been a game-changer for so many SmileBack customers. They create the basis for building solid relationships, help to facilitate tough conversations with objective data, and create a digital record of service. You’ll wonder what you ever did without them.

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Automation

The robots are here to
help

Ensure the right people on your team get push alerts at the right time, like when a negative review is received, with our solid automation features. And don’t stop there – save time with our Zapier integration, helping you to automate even further.

Automation

Let the marketing team know when you’ve got a customer testimonial, or email the boss when a customer wasn’t happy. Re-open tickets with negative ratings. We come from the help desk world too and built these from experience.

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Analytics

Slice and dice the
data

Filter your reviews by customer, agent, review, type, ticket status and more and see which of your customers are thrilled and which need some attention. Spot and reward your support agents who are thriving and help out the ones who are struggling.

Analytics

With filters, you can cross-reference all your important agent and customer data and make all kinds of new connections about what’s happening in your business. Which agents get along best with which customers. Which customers give you the most valuable feedback (so you can reward them too).

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Marketing

Be proud of your
reputation

Show the world how much your customers love you with the website widget, and impress prospects with your transparency. Drive sales by promoting how trustworthy you are, whether that’s sharing reviews online, or showcasing feedback in your marketing.

Marketing

Get permission from your customer to use a positive review right when they leave it, creating a treasure trove of customer testimonials that your marketing team will love. Our customers tell us that using these reviews and displaying their Net CSAT Score on their website have been great for new customer growth.

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A few moments to set up.
A lifetime of valuable feedback.

14 days free. No credit card required.

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Built for your helpdesk platform

SmileBack is the feedback engine that vrooms under the hood of these platforms. Click the one you use to find out more…

Don’t see yours listed? Get in touch and we’ll get on it!

New integrations, all the time.

BrightGauge

Manage all of your statistics from one place with ease

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Slack

Send feedback direct to your most valuable Slack channels

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Dropbox

Automatically sync your feedback data on your schedule

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Zapier

Link SmileBack in almost all ways imaginable with Zapier

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LaMetric

Display any data and make employees smile with this smart clock

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Connect SMART

Present beuatiful customer satisfaction reports in just a few clicks

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No pressure, we promise!

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