Pull data from your existing helpdesk software and incorporate your customer feedback into a beautifully designed, user-friendly interface that is easy to set up and even easier to use.
Instantly incorporate customer feedback into your existing ticketing flow without any additional effort.
Quickly connect incoming feedback to relevant ticket and customer details in a single dashboard.
Categorize and segment customer feedback alongside support history to create automated alerts and ensure quick follow-up as soon as problems arise.
SmileBack connects customer feedback with your existing client and ticket data to give you a deeper understanding of each individual support request, as well as a detailed snapshot of overall client satisfaction.
ConnectWise Manage is a leading business management platform that helps MSPs and IT solution providers achieve greater accountability, efficiency, and profitability.
Freshdesk is an online help desk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Customer service software and help desk software by Zendesk. Cloud-based help desk solution used by more than 200,000 organizations worldwide.
Seamlessly integrate your customer feedback into the platforms you already depend on to support your clients and maximize your customer satisfaction.
Apply BrightGauge’s analysis and reporting capabilities to your customer feedback. Create live-updating dashboards that give you immediate visual updates about your incoming reviews.
By integrating ConnectSMART and SmileBack, you get an in-depth view of how your clients rate your service. Use ConnectSMART’s deep reporting tools to address issues right away, and ensure continued client loyalty.
Get direct access to all the feedback you capture from your clients, synced automatically to Dropbox.
We created a neat little integration with this smart clock that will display your last three reviews, ticket numbers, and any comments. It’s a great visual tracker and we use it in the office for our own SmileBack reviews.
Who doesn’t love Slack these days? We sure do. User our Slack integration via Zapier to feed in your reviews and comments directly into your customer service and success channels.
Turn each client review captured by SmileBack into a trigger that produces an action in one of thousands of other apps. Want to receive a push notification on your phone every time you get a negative or neutral review? Zapier and SmileBack make things like this a snap.
Senior Strategist, Netstar UK